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Returns

In the unfortunate event that you are unhappy with your purchase, we have a 30 day returns policy. 

Please email luke@jalbicycling with your order number and we will send our returns postal address. 

Due to hygiene, we are sadly not able to accept returns once they have been removed from the packaging, but please get in touch for more details.

Returns process:

1. Email luke@jalbicycling.com stating order number and your intention to return

2. We will provide shipping details and an identification document

3. Print the identification document, place it in the packaging along with the items to be returned

4. Pop it down to your local post office and the rest is history.

 

** Why not re-use the packaging you received the order in? Have a go with some sello tape and job's a good'un! **